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Frequently Asked Questions (FAQ)/
Frequently Asked Questions (FAQ)
Here you’ll find answers to the most common questions about renting a car with Rent a Car TROY. From booking and pickup locations to pricing, insurance, and rental policies, this page is designed to help you find clear and reliable information before you reserve your vehicle.
If you don’t find the answer you’re looking for, feel free to contact our team, we’re always happy to help.
General & Booking Questions
You can book a car directly through our website, by contacting us on WhatsApp, or by phone. Online booking is fast and available 24/7.
Yes, we strongly recommend booking in advance to secure availability and the best price, especially during peak seasons.
Yes, bookings can be modified or canceled. Please contact us as early as possible for any changes.
The minimum rental period is usually 24 hours. Shorter rentals may be possible upon request.
Yes. Once your booking is confirmed, you will receive a confirmation with all rental details.
Pickup, Locations & Airport
You can pick up the car at our location in Prishtina or at Prishtina International Airport.
Yes, we offer car pickup at Prishtina International Airport for your convenience.
No, car pickup is available only at our designated location or at the airport.
A valid driver’s license, ID or passport, and a bank card are required.
Yes, you may book a rental on behalf of someone else, but they must meet the rental requirements, and their name must be on the rental agreement. The driver must also present their valid driver’s license at pickup.
Please inform us about your flight details. We monitor delays and adjust the pickup time when possible.
Pricing & Payments
The rental price includes the vehicle, basic insurance, and standard rental terms. No hidden fees.
No. All prices are transparent and clearly communicated before confirmation.
A deposit may be required depending on the vehicle and rental period.
We accept cash and major bank cards.
Yes, online payment may be available depending on the booking method.
Vehicles, Insurance & Policies
We offer economy cars, sedans, SUVs, and both manual and automatic vehicles.
Yes, basic insurance is included in the rental price.
Kilometers conditions are clearly stated during booking. Please check your reservation details.
The minimum driver age is usually 18 years, with a valid driver’s license.
Additional drivers may be allowed upon request and must meet rental requirements.
